Simple, transparent shipping for restaurants, food businesses, and individual customers.
No membership required. No hidden fees.
1. Shipping Rates
Standard shipping rates are calculated according to the order subtotal shown at checkout:
- Orders from $0.00 to $35.00: $4.99 shipping
- Orders from $35.01 to $99.00: $5.99 shipping
- Orders of $99.01 or more: Free standard shipping
No membership or subscription is required. The final applicable shipping charge will be displayed at checkout before payment.
2. Delivery Coverage
We currently ship only to eligible street addresses within the contiguous 48 United States and Washington, D.C.
We do not ship to:
- Alaska;
- Hawaii;
- Puerto Rico;
- Guam;
- American Samoa;
- The U.S. Virgin Islands;
- The Northern Mariana Islands;
- APO/FPO addresses; or
- P.O. boxes.
If an address is not eligible for delivery, shipping options will not appear at checkout.
3. Estimated Delivery Time
Orders are typically delivered within 3–10 business days after the order is placed. This estimated delivery time includes both order processing and shipping transit time.
Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays, Sundays, and U.S. federal holidays are not counted toward the estimated delivery time.
Delivery may occasionally be delayed by severe weather, carrier disruptions, address problems, high order volumes, or other circumstances outside our reasonable control.
4. Order Cancellation
Orders may be canceled within 12 calendar hours after they are placed.
After the 12-hour cancellation window has passed, the order can no longer be canceled.
To request a cancellation, please email us at contact@jollychef.com and include your order number. The cancellation request must be received within the 12-hour period.
This cancellation policy does not limit any cancellation or refund rights required by applicable law, including rights that may apply when an order cannot be shipped within the promised time.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.
Please allow the carrier time to update the tracking status. If your tracking information does not update or you believe there is a delivery problem, please contact us at contact@jollychef.com with your order number.
6. Out-of-Stock Products
If a product becomes unavailable after an order is placed, we will notify the customer and refund the amount paid for the unavailable product.
If the entire order is canceled because the products are unavailable, any shipping charge paid for that order will also be refunded.
7. Large Orders and LTL Freight
Customers receiving an LTL freight delivery should inspect the shipment and verify the number of cartons or pallets before accepting the delivery.
Any visible shortage or damage should be noted on the Bill of Lading at the time of delivery whenever reasonably possible.
Missing, incorrect, or damaged products must be reported to us within 3 calendar days after delivery. Please include:
- The order number;
- A copy or photograph of the Bill of Lading;
- Clear photographs of the delivered shipment;
- Photographs of any damaged packaging or products; and
- Details of any missing or incorrect quantities.
We will review the information provided and determine the appropriate resolution.
8. Shipping Damage and Order Problems
Incorrect, damaged, defective, or missing products must be reported within 3 calendar days after delivery.
Please email contact@jollychef.com with your order number and clear photographs of the products, inner and outer packaging, and shipping label.
After reviewing the information provided, we will determine whether a replacement or refund is appropriate.
For complete return and refund information, please refer to our Refunds & Returns Policy.
