We accept eligible returns when customers contact us within 30 calendar days after delivery.
Please review the eligibility requirements and return instructions below before returning a product.
1. Return Window
To request a return, customers must contact us within 30 calendar days after the order is delivered.
Contacting us within the 30-day period is sufficient. The returned package does not need to arrive at the designated return location within the same 30-day period, but it must be shipped within the timeframe provided in our return instructions.
2. Return Eligibility
For an ordinary return, the product must:
- Be unused;
- Remain unopened in its original inner packaging;
- Be in resalable condition; and
- Be returned with all original parts, accessories, and packaging.
Opening the outer shipping carton solely to inspect the order does not make a product ineligible for return, provided that the product’s inner packaging remains sealed and the product has not been used.
The unopened and unused requirements do not apply to approved claims involving incorrect, damaged, or defective products.
3. Returns for Personal Reasons
Returns for personal reasons include, but are not limited to:
- Ordering the wrong product;
- No longer wanting the product;
- Disliking the product;
- Selecting the wrong size, color, quantity, or design; or
- Finding the product unsuitable for its intended purpose.
For all personal-reason returns, the customer is responsible for the return shipping cost.
For products fulfilled by Amazon, we will provide the applicable return label and return instructions. The customer must properly attach the provided label to the return package and deliver the package to the designated carrier or return location.
Providing an Amazon return label does not mean that return shipping is free. The applicable return shipping cost remains the customer’s responsibility.
For products not fulfilled by Amazon, the customer must arrange and pay for return shipping according to the return instructions provided by our customer service team.
Original outbound shipping charges are non-refundable for personal-reason returns.
4. Incorrect, Damaged, Defective, or Missing Products
Customers must inspect their order and report any incorrect, damaged, defective, or missing products within 3 calendar days after delivery.
The request must include:
- The order number;
- The name and quantity of the affected product;
- A description of the problem;
- Clear photographs of the affected product;
- Photographs of the inner and outer packaging;
- A photograph of the shipping label; and
- Photographs showing any visible damage or defect.
After reviewing the information provided, we will determine whether a replacement or refund is appropriate.
Damaged Products
Damaged products do not need to be returned unless we specifically request otherwise.
If the claim is approved, we may issue a replacement or refund based on the circumstances and product availability.
Incorrect or Defective Products
For incorrect or defective products, we will advise whether the product needs to be returned.
If a return is required because we shipped the wrong product or confirmed that the product is defective, we will provide a return label or otherwise cover the approved return shipping cost.
Customers should not return a product before receiving instructions from us.
5. Final-Sale Products
Products clearly marked “Final Sale” or “All Sales Final” on the product page are not eligible for ordinary returns.
This restriction does not apply when the product received is incorrect, damaged, or defective, subject to the reporting requirements in this policy and applicable law.
6. How to Request a Return
Before returning a product, please email us at contact@jollychef.com.
Please include:
- Your order number;
- The product name and quantity;
- The reason for the return;
- Whether the inner packaging has been opened;
- Photographs of the product and packaging; and
- Photographs of any damage, defect, or incorrect product, if applicable.
We will review the request and provide the appropriate return instructions.
Please do not return a product before receiving and confirming the return instructions.
7. Products Fulfilled by Amazon
For products fulfilled by Amazon, we will provide the applicable return label and return instructions after the return request has been approved.
The customer must securely package the product, properly attach the provided return label, and deliver the package to the designated carrier or return location according to the instructions provided.
For personal-reason returns, the customer remains responsible for the applicable return shipping cost. Providing a return label does not mean that return shipping is free.
If the return is required because we shipped the wrong product or confirmed that the product is damaged or defective, we will cover the approved return shipping cost.
Customers should obtain and retain a carrier acceptance receipt and tracking information until the return and refund have been completed.
8. Products Not Fulfilled by Amazon
For products not fulfilled by Amazon, customers must follow the return instructions provided by our customer service team.
Customers may be instructed to return the product to the return address shown on the original shipping label. The return address must be confirmed with our customer service team before the product is shipped.
Do not return a product to the original shipping address unless our customer service team confirms that the address can accept the return.
For personal-reason returns, the customer must arrange and pay for return shipping. We recommend using a trackable shipping service and retaining the tracking number and shipping receipt.
If the return is required because we shipped the wrong product or confirmed that the product is damaged or defective, we will provide a return label, reimburse the approved return shipping cost, or provide other appropriate return instructions.
9. Return Shipment Responsibility
For customer-paid returns, the customer is responsible for the return package until tracking confirms that it has been delivered to the approved return location.
We are not responsible for customer-paid return packages that are lost, misdirected, or damaged during return transit. A refund cannot be issued if delivery of the returned product cannot be verified.
For returns made using a label provided by us, customers must follow the return instructions and obtain a carrier acceptance receipt.
10. Refund Amount
Approved returns will be refunded according to the amount actually paid for the returned product after discounts.
Coupons, promotional discounts, free gifts, rewards, and other promotional benefits have no cash value and will not be refunded separately.
Original outbound shipping charges are non-refundable for personal-reason returns.
If an order problem was caused by an incorrect shipment, shipping damage, or a confirmed product defect, we will determine the appropriate product and shipping refund based on the circumstances.
11. 7-Day Price Protection
We offer 7-day price protection on eligible purchases made through our website.
If the publicly advertised price of a product purchased from us is reduced on our website within 7 calendar days after the order is placed, the customer may contact us to request a refund of the price difference.
To qualify for price protection:
- The request must be submitted within 7 calendar days after the order is placed;
- The lower price must apply to the same product, size, color, quantity, design, and other applicable variant options;
- The product must be available for purchase at the lower price when the request is reviewed; and
- The lower price must be publicly displayed on our website.
The price difference will be calculated using the amount actually paid for the product after discounts. Shipping charges, taxes, free gifts, rewards, and other promotional benefits are not included when calculating the price difference.
Price protection does not apply to clearance or final-sale prices, limited-time or flash-sale promotions, personalized discount codes, member-exclusive offers, pricing errors, or prices offered through third-party websites or marketplaces.
To request a price adjustment, please email contact@jollychef.com with your order number and a link or screenshot showing the lower price.
Once the request has been reviewed and approved, the eligible price difference will be refunded to the original payment method. A product return is not required for an approved price-protection claim.
12. Refund Processing Time
Once an eligible return is delivered to and inspected at the designated return location, we will generally process the refund within 3-5 business days.
For an approved claim that does not require the product to be returned, including an approved price-protection claim, the refund will generally be processed within 3 business days after approval.
The refund will be issued to the original payment method. After the refund is processed, additional time may be required for the bank or payment provider to post the funds to the customer’s account.
Customers will receive an email confirmation after the refund has been processed.
13. Contact Us
Email: contact@jollychef.com
Telephone: +1 833 382 8896
Support hours: 9:00 a.m.–6:00 p.m. EDT, Monday through Friday
Weekend support: Email support is available.
