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JOLLY CHEF

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Issues with order

Please note: if your order has been transferred to processing it cannot be canceled. Once an order has shipped, it will be considered a fulfilled order and cannot be canceled.

There are times where we will ship large orders by LTL and customers will need to make sure to verify receiving quantity, any missing unit will need to be noted on the bill of landing or email us immediately with photo images of the received goods, otherwise, we will not be responsible for the missing products.

If the order was unable to deliver by the carrier, please contact us in a timely matter, fail to do so will result in a $300 return shipping + 10% restocking fee deducted from the refund.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s).

 Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days. Your refund should reflect on your next statement, depending on the issuing bank and/or billing cycle. 

About Order Issues

Resolve Order Issues Effortlessly with Our Support

Imagine planning a delightful dinner party, only to find out your order is incorrect or missing items. Don't let order issues ruin your event. At Jolly Chef, we provide comprehensive order support to ensure your dining experience remains joyful and hassle-free. Whether it's an incorrect order or missing items, our dedicated team is here to help.

Order Support for a Seamless Experience

Our order support team is ready to assist you with any issues you may encounter. Whether you're hosting a gathering or preparing for a special occasion, our reliable support ensures your order is accurate and complete. With Jolly Chef, you can focus on enjoying your event without worrying about order mishaps.

Why Choose Jolly Chef

  • Winner of the Best Idea Award at the Cosmic Tableware Art Festival.
  • Dedicated to providing joyful and healthy dining experiences.
  • Offers reliable, cost-effective, and beautifully designed tableware solutions.
  • Uses food-grade, recyclable, and biodegradable materials for sustainability.
  • Combines function with style, ensuring no compromise on elegance or convenience.

Explore More Products

Discover our wide range of tableware and elevate your dining experience. From Tableware to Drinkware, we have everything you need to make every meal a celebration. Visit our Shop All page to explore our full collection.

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