Frequently asked questions
What if I have trouble logging in?
You are automatically asked to log into your account any time you need to access account, order information and to checkout.
If you have trouble logging in, here are some things to check:
Incorrect User Name: If you have more than one User Name, be sure that you're using the correct name and password combination for the account you are trying to access.
Incorrect Password: If you're sure you're using the correct User Name, try to reset your password.
If you are still unable to log in, please contact us.
What can I do if I forgot my password?
If you forget your password and need to reset it to access your account, click on the "Forgot your Password" link on the login page and provide your email address to your personalized question. A new password will then be emailed to you. With this new password you can login into your account. You will be asked to change your password to whatever you prefer staying is the guidelines listed above.
Where is My Order?
The most current summary for all your orders is always available in My Account. For assistance with late orders, click on the tracking information for the order you need.
What methods of payment does accept?
We currently accept Visa, MasterCard, American Express and Open Accounts for Contract Customers.
What is your delivery policy?
Please refer to the Shipping Info label at the bottom of the page for details.
How much will I pay for shipping?
Please refer to the "Shipping Info" label at the bottom of the page for details.
How can I save on shipping costs?
Orders over $99 qualify for free ground shipping within the Continental US.
How long will it take to receive my order?
We offer fast 1-2 day shipping on over 50,000 items. Just order by 3pm ET, and you receive your order in 1-2 business days. Qualifying products are indicated on our website as “Delivery in 1-2 business days. For other items you should receive your order in 3-5 business days, unless otherwise indicated.
How do I return an item I purchased?
Should any item you’ve purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product, less a 15% re-inventory fee, within 30 days of shipment. Not all items are covered by our return policy.Be sure to check the list of items for which we cannot accept returns due to manufacturer policies.
How can I track the shipping of my order?
Login to your account and go to the Order History tab under the "My Account" section. If you know the order number you can click on it and see how the order was shipped and if it was delivered under the "Shipping Summary" section at the bottom of the page.
How do I get in touch with if I have a problem with my order?
Please contact Customer Service at +86 18-021300817or Contact Us if you need assistance with your order.
