Please note: if your order has been transferred to processing it cannot be canceled. Once an order has shipped, it will be considered a fulfilled order and cannot be canceled.

There are times where we will ship large orders by LTL and customers will need to make sure to verify receiving quantity, any missing unit will need to be noted on the bill of landing or email us immediately with photo images of the received goods, otherwise, we will not be responsible for the missing products.

If the order was unable to deliver by the carrier, please contact us in a timely matter, fail to do so will result in a $300 return shipping + 10% restocking fee deducted from the refund.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s).

 Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days.

Sometimes you just have to return an item - we’ve all been there. We’d like to make this process as simple as possible for you! We accept most new, unopened items within 30 days of delivery for a full refund of the returned product. If the return is not a result of damage or an error made by our team then the customer is responsible to pay the return shipping costs.

Some of the products in our clearance section are final sale and are not eligible to be returned. These products will be clearly marked with either "All Sales Final" in the bullets, or will have a discontinued flag over the Image. We also do not accept international returns.

Once your return arrives at our warehouse the refund will be processed within 3 business days. Once it's been processed you'll receive an email confirmation for the refund. Please note that if the payment was by credit card it can take an extra 2-3 business days to show up on your credit card statement.

If you need to return an item, please contact us with your order number and product details. We’re here to help return your items quickly and painlessly.

Please note:

Customers are responsible to inspect their orders and report any damages made to the products in shipment within 3 days of receiving their order. Proof of damages must be provided via email. Any claims about damaged goods after the 3 day inspection period will not be re-shipped.

Refund Procedure:

Please email us at Info@JOLLYCHEF.com

We value your privacy.

We collect information from you when you visit, register, place an order or complete a form on our website. All of the information we collect will be used to:

• Process orders.
• Help personalize your shopping experience
• Improve your customer service experience
• Send periodic newsletter emails, if you have chosen to opt-in
• Improve our website functionality
• We collect information with your shopping experience in mind. We do not sell, trade, or otherwise give out your personal information. All information on CiboWares is collected over a secure server with your privacy and safety in mind. 

Registration:

Registering is not required to place an order with CiboWares however there are a few benefits to registering:

• Access to the account area to track orders and view order history
• Faster checkouts with saved address information
• Create a wish list

So why not register and make your life just a little bit easier!

In order to conduct business, we may require you to provide certain personal information on the order.
We offer multiple payment methods such as VISA, AMEX, JCB, Google Pay, etc. You can choose from them when making the payment. To ensure that we can provide the most effective service, you must provide correct contact information (including your full name and mailing address, etc.) and financial information (including credit card number and expiration date, etc.).
If we encounter any issues while processing your order, we will use the information you provide to contact you. Therefore, you must enter your phone number and email address for regular checks so that we can process your order urgently.